Last updated: July 30, 2025
At Mozyxtee, we are committed to providing you with a transparent and efficient shopping experience. This policy outlines in detail our shipping coverage, shipping costs, as well as processing and delivery timelines. Please read carefully to understand how we handle and ship your orders.
1. Shipping Area
Currently, Mozyxtee only provides shipping services to addresses within the United States. This means that any orders with delivery addresses outside of this scope cannot be processed or confirmed.
We are unable to deliver to special addresses such as PO Boxes, military addresses (APO/FPO/DPO), or U.S. overseas territories including but not limited to Puerto Rico and Guam. This limitation ensures that your products are always shipped safely, promptly, and can be clearly tracked throughout the delivery process.
2. Shipping Costs
Mozyxtee aims to provide customers with clear, transparent, and reasonable shipping fees. For standard orders, we apply a flat rate of $4.99 for standard shipping service.
To make shopping more convenient, all orders over $89.00 qualify for free shipping across the U.S. Any shipping fees, if applicable, will be automatically calculated and displayed clearly on the checkout page before you finalize your order, ensuring that you are fully aware of the costs without any hidden charges.
3. Processing Time & Delivery
To ensure your order is processed and delivered in the shortest possible time, we divide the shipping process into two distinct stages: processing time and shipping time.
Processing Time: Each order will be confirmed, checked, and packed within 1–2 business days. This timeframe applies from Monday to Friday, excluding official U.S. holidays.
Shipping Time: After processing is complete, your order will be handed over to the carrier and is expected to reach you within 4–6 business days (Monday to Friday, excluding holidays).
Additionally, Mozyxtee has a cut-off time to ensure delivery schedules are maintained. Orders placed before 2:00 PM (PST) will be processed on the same business day. Conversely, if the order is placed after this time, the processing will begin on the next business day. This allows us to maintain a stable and reliable shipping process while minimizing unexpected delays.
4. Delivery Timeline Example
To give you a clearer idea of delivery timing, here is a specific example. If you place your order on Monday afternoon (after 2:00 PM PST), your order will be recorded in the system the same day and moved into processing the next day. On Tuesday and Wednesday (Day 1–2 of the process), your order will be carefully checked, packed, and you will receive a shipping confirmation email with a tracking number.
After that, within approximately 4–6 business days, your package will be handled by the carrier and delivered to the shipping address you provided. In this case, you can expect your order to arrive around Tuesday or Wednesday of the following week.
5. Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email. This email will include all necessary details, including the tracking number and a direct link to track your order on the carrier’s website. Simply click on the link to check the current status of your order and its estimated delivery time.
Please note that carrier tracking information may take approximately 24–48 hours after you receive the email to update on their system. Therefore, it is possible that tracking information may not be available immediately.
6. Damaged or Lost Goods
We always strive to pack products as carefully as possible to ensure their safety during transit. However, in the unlikely event that you receive a damaged item, please contact our customer support within 72 hours of receiving your order. You will need to provide your order number along with clear photos or videos showing the damaged product and the condition of the shipping box. Once received, we will promptly review your case and provide an appropriate solution, which may include sending a replacement or issuing a refund.
In the case of a lost package, if you have not received your order after 14 business days and the tracking information has not been updated for more than 7 days, please contact us immediately. We will coordinate directly with the carrier to investigate and confirm the situation. If the order is officially declared lost, we will either reship your order or issue a full refund.
7. Cancel Order
Customers may request to cancel their order if it has not yet been processed or handed over to the carrier. Since we process orders very quickly, we strongly recommend that you contact us as soon as possible, ideally within 24 hours of placing your order.
If the order has already been handed over to the carrier (indicated by you receiving a tracking number), we regret that we cannot cancel it at this stage. In this case, you may refer to our return/refund policy once you have received the product.
8. Refund and Returns Policy
If you would like to request a return or refund, please refer to our detailed guidelines on the Return & Refund Policy page. There, you will find complete information on eligibility conditions, the return process, and instructions for sending items back to us for fast and transparent resolution.
9. Questions or Support?
If you have any other questions related to our shipping policy or need assistance with your order, please do not hesitate to contact us. Our customer support team is always ready to provide timely assistance to ensure your shopping experience with us is convenient and satisfying.
Address: 803 Meyer Ln, Redondo Beach, CA 90278
Email: [email protected]
Phone: +1 (310) 745-5987
Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
Our customer support team is always ready to help you!
